We proudly use 100% soy wax candles, tealights, votives in our creations.
Many of the products here at NovelScents are handmade/handpoured, made to order. What does this mean to you? It means that it may take up to two weeks to receive your order. If your order will be further delayed you will be notified.
Shipping is calculated per item weight. As a result it may be a bit higher than expected when ordering multiple items. As this is something beyond our control, we give you two options to complete your sale with us.
Option 1: Continue with checkout, paying the calculated shipping rate. We will refund any extraneous shipping charges upon order processing.
Option 2: Send us an email with your order (NovelScents@candlecoach.com) and we'll send you an invoice with your total including shipping.
As our customer, you are very important to us. If you are not satisfied with your products or have other concerns, issues do not hesitate to let us know. We will work with you to find a suitable, feasible agreement that will leave us both satisfied.