Do you take product requests?
If there is something that you'd like to see us carry let us know (either by phone or email)! Of course it would be a good idea for it to be related in some way to our current product line.
I've ordered multiple products. Why is shipping so high?
We apologize for any inconvenience this causes however because shipping is programmed to be weight based it calculates based on the total weight of your order. Since this is something beyond our control we manually process orders and refund extraneous shipping charges. You may also email us your order (NovelScents@candlecoach.com) and we'll send you an invoice including your shipping charges.
Do you make the novelties yourself?
In a word....YES! I've always been good with my hands but woodworking was out since goggles just aren't fashionable. This is how I decided to put them (my hands) to work and give my creativity an additional outlet (I'm also a writer). Thanks for asking!
Do you make the Candles yourself?
No. The votives, tealights and tarts are made from a wholesaler specializing in handpoured 100% Soy Wax candles. If you happen to order candles that we don't have in stock, we go ahead and purchase a large quantity and ship your order out once we receive it.
Do not hesitate to contact us if you have questions regarding the process. Thanks!