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My question isn't listed here. How can I get it answered?
Do you offer shipping to Canada and other International shipping?
What kind of wax are the candles you use made from?
Am I able to choose my own scents for the votives in the Complete Votive Rose Kit?
Where can I see your list of over 180 candle scents?
How long will my order take?
How do I place a large order?
Do you offer wholesale pricing?
How do I order Custom Work or Custom Favors?
Do you take product requests?
I've ordered multiple products. Why is shipping so high?
Where are the scent descriptions for the aROOMah Scents line?
I love a particular scent but I don't see it here. Am I able to request it?
Do you make the novelties yourself?
Do you make the Candles yourself?


My question isn't listed here. How can I get it answered?
You can contact us by phone or by email with your question. We do our best to answer within 24-48 hours.

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Do you offer shipping to Canada and other International shipping?
Yes we do. Email your order to us (NovelScents@candlecoach.com) and we will send you an invoice including your shipping fee.

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What kind of wax are the candles you use made from?
All candles (individual and those used to create candle crafts) used here on NovelScents are made from 100% Soy Wax.

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Am I able to choose my own scents for the votives in the Complete Votive Rose Kit?
Votive scents in the Complete Votive Rose Kit are chosen from scents we have in stock. If you would like to choose your own scents you do have the option of purchasing the Votive Rose Kit along with our package of 6 votives.

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Where can I see your list of over 180 candle scents?
Contact us by email at NovelScents@candlecoach.com for a full list of scents and their descriptions.

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How long will my order take?
Most orders are processed within 3-5 business days. Handmade/handpoured items will take up to 2 weeks to receive.

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How do I place a large order?
For large orders please email us NovelScents@candlecoach.com

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Do you offer wholesale pricing?
Please email us (NovelScents@candlecoach.com) for all wholesale inquiries.

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How do I order Custom Work or Custom Favors?
We'd love to customize the candles or our candle creations for you. Email us (NovelScents@candlecoach.com) with your inquiry.

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Do you take product requests?
If there is something that you'd like to see us carry let us know (either by phone or email)! Of course it would be a good idea for it to be related in some way to our current product line.

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I've ordered multiple products. Why is shipping so high?
We apologize for any inconvenience this causes however because shipping is programmed to be weight based it calculates based on the total weight of your order. Since this is something beyond our control we manually process orders and refund extraneous shipping charges. You may also email us your order (NovelScents@candlecoach.com) and we'll send you an invoice including your shipping charges.

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Where are the scent descriptions for the aROOMah Scents line?
Email us (NovelScents@candlecoach.com) for the scents w/descriptions for the aROOMah Scents line.

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I love a particular scent but I don't see it here. Am I able to request it?
If there is a particular scent that you're looking for that isn't listed let us know what it is. We'll try to 'get our hands' on it and accommodate your request.

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Do you make the novelties yourself?
In a word....YES! I've always been good with my hands but woodworking was out since goggles just aren't fashionable. This is how I decided to put them (my hands) to work and give my creativity an additional outlet (I'm also a writer). Thanks for asking!

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Do you make the Candles yourself?
No. The votives, tealights and tarts are made from a wholesaler specializing in handpoured 100% Soy Wax candles. If you happen to order candles that we don't have in stock, we go ahead and purchase a large quantity and ship your order out once we receive it. Do not hesitate to contact us if you have questions regarding the process. Thanks!

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Last Updated: 27 Oct 2006 08:53:03 PDT home  |  about  |  terms  |  contact
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